Privacy Policy | Itmad Academy

Last updated January 2026

At Itmad Academy (formerly TUVSW Academy) we recognise that privacy is important. This policy applies to all of the products, services, resources, and courses offered by Itmad Academy.

All credit and debit card details and personally identifiable information will not be stored, sold, shared, rented, or leased to any third parties.
itmadacademy.com will not pass any debit or credit card details to third parties.
itmadacademy.com takes appropriate steps to ensure data privacy and security, including through various hardware and software methods. However, itmadacademy.com cannot guarantee the security of any information that is disclosed online.
itmadacademy.com is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

Information we may collect

Information you provide. When you sign up for an Itmad Academy eLearning account, we ask you for personal information such as your name, email address, and an account password. For certain services, our service provider may also request credit card or other payment account information, which they maintain in encrypted form on secure computers.
Cookies. When you visit any Itmad Academy site, we send one or more cookies, a small file containing a string of characters, to your computer that uniquely identifies your browser. We use cookies to improve the quality of our service by storing your preferences and tracking trends, such as how people search.
User communications. When you send email or other communication to Itmad Academy, we may retain those communications in order to process your inquiries, respond to your requests, and improve our services.

Itmad Academy only processes personal information for the purposes described in this policy and any privacy notice for specific services. These purposes include:

Providing our resources and services to users, including customised content;
Auditing, research, and analysis in order to maintain, protect, and improve our services;
Ensuring the technical functioning of our network;
Developing new services, courses, and resources.

Information sharing

Itmad Academy only shares personal information with other companies or individuals in the following limited circumstances:

When we have your consent. We require opt-in consent for the sharing of any sensitive personal information.
When we provide such information to our subsidiaries, affiliated companies, or other trusted businesses or persons to process it on our behalf. We require that these parties process the information based on our instructions and in compliance with this policy and appropriate confidentiality and security measures.
We may share aggregated, non-personal information, such as the number of users who searched for a particular term, with third parties. Such information does not identify you individually.

Information security

We take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure, or destruction of data. These include internal reviews of our data collection, storage, and processing practices and security measures, as well as physical security measures to guard against unauthorised access to systems where we store personal data.

We restrict access to personal information to Itmad Academy members who need to know that information in order to operate, develop, or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline if they fail to meet these obligations.

Accessing and updating personal information

When you use Itmad Academy resources and courses, we make good-faith efforts to provide you with access to your personal information and either to correct it if it is inaccurate or to delete it at your request, unless it is required to be retained by law or for legitimate business purposes. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardise the privacy of others, or are extremely impractical. Where we provide information access and correction, we perform this service free of charge.

Responsibilities

It is the responsibility of the student to ensure that the training and assessment they attend are for themselves and not for others.

Law and jurisdiction

This policy and the relationship between you and Itmad Academy (formerly TUVSW Academy) are governed by and construed in accordance with the law of the United Arab Emirates.

Changes to this policy

Itmad Academy reserves the right to change the website, its content, or this policy at any time and without notice to you. You will be bound by the policy in force at the time that you access the website.

If you have any questions about this policy, contact us at [email protected].