ISO 20000-1:2018 (ITSMS) – Lead Auditor Training Course
Duration
|
40 hours |
|---|---|
Lessons
|
28 |
Quizzes
|
11 |
Skill level
|
Expert |
Certificate Validity
|
Lifetime |
Accredited By
|
Exemplar Global |
Master ISO 20000-1:2018 ITSMS Lead Auditor skills, covering audit planning, service management processes, risk assessment, execution, and reporting. Gain practical expertise to lead ITSMS audits and support organizational certification readiness.
Original price was: 2.500,00 د.إ.1.200,00 د.إCurrent price is: 1.200,00 د.إ.
VAT applicable for UAE residents only.
The ISO/IEC 20000-1 Lead Auditor course is an advanced professional training program designed to develop competence in auditing Information Technology Service Management Systems (ITSMS) in accordance with ISO/IEC 20000-1 requirements. This course equips professionals with the skills to plan, conduct, report, and follow up on audits that ensure effective, reliable, and customer-focused IT service delivery.
Delivered through a flexible online self-paced learning model, the course focuses on service lifecycle management, risk-based thinking, continual improvement, and alignment between IT services and business objectives. It integrates ISO/IEC 20000-1 requirements with international auditing guidelines, enabling learners to assess service management effectiveness across diverse IT environments.
Who Should Take This Course?
- IT service management professionals
- IT managers and service delivery managers
- Internal and external ISO auditors
- Compliance, risk, and governance professionals
- IT consultants and advisors
- Quality and process improvement professionals
- Senior management overseeing IT services
Lifetime access
100% Self-Paced
ISO/IEC 20000-1 Lead Auditor training prepares professionals to audit and evaluate Information Technology Service Management Systems that govern the design, transition, delivery, and improvement of IT services. ISO/IEC 20000-1 is the internationally recognized standard for IT service management. A Lead Auditor evaluates service governance, service delivery processes, incident and problem management, service continuity, information security controls, and performance measurement to ensure services meet customer and business requirements.
Organizations increasingly rely on IT services to support business operations, customer satisfaction, and digital transformation. Without a structured IT Service Management System, organizations face service disruptions, inefficiencies, and unmet customer expectations.
This course enables you to evaluate how organizations manage IT services, control risks, and continually improve service quality. It prepares you to provide assurance that IT services are aligned with business needs and international best practices.
Key Benefits of This Course
- Internationally recognized ISO/IEC 20000-1 Lead Auditor competence
- Ability to lead and manage IT service management audits
- Strong understanding of IT service lifecycle processes
- Enhanced professional credibility in IT governance roles
- Applicable across all IT-enabled industries
- Global consulting and auditing opportunities
- Flexible online learning with lifetime access
Career & Future Scope
This certification supports long-term career growth in IT governance and service management leadership roles worldwide. ISO/IEC 20000-1 Lead Auditors are in demand across IT services, finance, healthcare, telecom, government, cloud services, and digital enterprises. Career opportunities include:
- IT Service Management Lead Auditor
- IT Governance & Compliance Manager
- IT Service Quality Manager
- Service Management Consultant
- Independent ITSMS Auditor
Exam & Passing Policy
Attempts & Timing:
You will get 2 reattempts. Note that if you fail, there is a 10-minute mandatory gap before you can try again.
Retake Policy:
If you fail both attempts, you must repurchase the course at 40% of the original fee. You will resume from where you left off.
Become a Certified ISO/IEC 20000-1 Lead Auditor
Strengthen IT service quality, ensure compliance, and lead audits with global confidence.
ON-BOARDING GUIDE BOOK
This guide explains the complete journey, from purchasing a course to accessing your learning platform, so you can get started smoothly.
Step-by-Step Course Access Journey
Step 1: Visit ITMAD Academy
Visit Itmad Academy’s website at itmadacademy.com and browse the available courses.
You can also watch the step-by-step video guide provided at the top of the page for a visual walkthrough of the purchase and access process.
Step 2: Enroll in a Course
Open the course you want to purchase
Click on ‘Enroll Now’
The course will be added to your cart
You can review your selected course(s) before proceeding.
Step 3: Checkout & Payment
Go to the checkout page
Enter your required details carefully
Choose your preferred payment method
Complete the payment
Once payment is successful, your enrollment process will begin.
Step 4: Receive Login Details by Email
After successful payment:
You will receive an email containing:
Your username
Your temporary password
A direct link to the learning platform (my.itmadacademy.com)
📩 Please check your inbox and spam/junk folder as well.
Step 5: First-Time Login & Password Change
Click the learning platform link provided in the email
Log in using the given username and password
Change your password immediately for security purposes
Step 6: Access Your Enrolled Course
Once logged in:
Your enrolled course will be assigned to your account
You can start learning immediately after the course appears
⏱️ Important: After completing the payment, your enrolled course may take 2 to 24 hours to appear in your account.
Important Precautions & Guidelines
Name on Certificate
While purchasing the course, make sure to enter your full legal name
This same name will be digitally printed on your certificate after successful course completion
Name changes are not allowed after certificate issuance
Course Availability Timeline
Enrollment is not always instant
Please allow up to 24 hours for the course assignment after payment
If the course does not appear after 24 hours, you may contact support at hello@itmadacademy.com
Need Help?
If you face any issues during purchase, login, or course access, don’t hesitate to get in touch with the ITMAD Academy support team using the official support channels provided on the website.
We are here to help you start your learning journey smoothly.
Frequently Asked Questions (FAQs)
Each quiz allows up to three (3) retake attempts. In each retake, the quiz questions may be repeated or reshuffled depending on the course setup.
You can reattempt the quiz up to three (3) times. If you fail all attempts, you will need to repurchase the course at 40% of the original course fee. Once repurchased, you can continue from the same point where you failed.
Approval timelines vary by payment method:
Direct Bank Transfer (Company Account): Subject to verification after payment receipt
TABBY & Credit Card: Usually approved faster once payment is confirmed
Please allow up to 24 hours for enrollment confirmation after successful payment.
After logging into your learning account, all purchased and assigned courses will be visible in your dashboard under your enrolled courses.
Lead Auditor certification is not applicable for ISO/IEC 170 series standards.
These standards are intended for assessors working within accreditation bodies, and the relevant training is typically delivered by accreditation authorities themselves.
This clarification applies only to ISO/IEC 170 series courses.
Once you successfully complete the course and pass the assessment, your digital certificate will be available within your learning account for download.
You will receive a digitally verifiable course completion certificate issued by ITMAD Academy approved by Exemplar Global (if applicable).
Certificate names are generated based on the full legal name entered at the time of purchase.
Name changes are not allowed after certificate issuance. Please ensure your details are correct before completing checkout.
Currently, certificates are issued in digital format only. Hard copy printing and shipping services may available in UAE at this time. Additional charges apply
Yes. After completing the quiz, the system will display incorrect answers, allowing you to understand and improve.
Some quizzes may include a 5-10 min timer, depending on the course requirements. Any time limits will be clearly shown before the quiz starts.
If you fail after all allowed attempts, you may repurchase the course at 40% of the original fee.
You will not need to start from the beginning—you can resume from the same point where you failed.
The assessment is conducted in the form of an online quiz.
Course materials are provided primarily for online viewing to maintain content integrity. Download options, if available, will be clearly mentioned within the course. Overall, downloading, distributing, or selling any course content is illegal. If such activity is detected in our system, the company has full legal rights to take action against the individual.
Frequent Asked Questions
Yes, ISO/IEC 20000-1 is the international standard for IT service management.
Basic IT or service management knowledge is helpful and recommended but not mandatory.
- Employers across IT-enabled industries
- Certification and auditing organizations
- IT service management consultancies
- Regulatory and governance bodies
- Multinational organizations
Yes, the course is 100% online and self-paced.
Yes, upon successful completion and assessment.
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Sample Certificate
Become a Certified ISO/IEC 20000-1 Lead Auditor
Strengthen IT service quality, ensure compliance, and lead audits with global confidence.
ON-BOARDING GUIDE BOOK
This guide explains the complete journey, from purchasing a course to accessing your learning platform, so you can get started smoothly.
Step-by-Step Course Access Journey
Step 1: Visit ITMAD Academy
Visit Itmad Academy’s website at itmadacademy.com and browse the available courses.
You can also watch the step-by-step video guide provided at the top of the page for a visual walkthrough of the purchase and access process.
Step 2: Enroll in a Course
Open the course you want to purchase
Click on ‘Enroll Now’
The course will be added to your cart
You can review your selected course(s) before proceeding.
Step 3: Checkout & Payment
Go to the checkout page
Enter your required details carefully
Choose your preferred payment method
Complete the payment
Once payment is successful, your enrollment process will begin.
Step 4: Receive Login Details by Email
After successful payment:
You will receive an email containing:
Your username
Your temporary password
A direct link to the learning platform (my.itmadacademy.com)
📩 Please check your inbox and spam/junk folder as well.
Step 5: First-Time Login & Password Change
Click the learning platform link provided in the email
Log in using the given username and password
Change your password immediately for security purposes
Step 6: Access Your Enrolled Course
Once logged in:
Your enrolled course will be assigned to your account
You can start learning immediately after the course appears
⏱️ Important: After completing the payment, your enrolled course may take 2 to 24 hours to appear in your account.
Important Precautions & Guidelines
Name on Certificate
While purchasing the course, make sure to enter your full legal name
This same name will be digitally printed on your certificate after successful course completion
Name changes are not allowed after certificate issuance
Course Availability Timeline
Enrollment is not always instant
Please allow up to 24 hours for the course assignment after payment
If the course does not appear after 24 hours, you may contact support at hello@itmadacademy.com
Need Help?
If you face any issues during purchase, login, or course access, don’t hesitate to get in touch with the ITMAD Academy support team using the official support channels provided on the website.
We are here to help you start your learning journey smoothly.
Frequently Asked Questions (FAQs)
Each quiz allows up to three (3) retake attempts. In each retake, the quiz questions may be repeated or reshuffled depending on the course setup.
You can reattempt the quiz up to three (3) times. If you fail all attempts, you will need to repurchase the course at 40% of the original course fee. Once repurchased, you can continue from the same point where you failed.
Approval timelines vary by payment method:
Direct Bank Transfer (Company Account): Subject to verification after payment receipt
TABBY & Credit Card: Usually approved faster once payment is confirmed
Please allow up to 24 hours for enrollment confirmation after successful payment.
After logging into your learning account, all purchased and assigned courses will be visible in your dashboard under your enrolled courses.
Lead Auditor certification is not applicable for ISO/IEC 170 series standards.
These standards are intended for assessors working within accreditation bodies, and the relevant training is typically delivered by accreditation authorities themselves.
This clarification applies only to ISO/IEC 170 series courses.
Once you successfully complete the course and pass the assessment, your digital certificate will be available within your learning account for download.
You will receive a digitally verifiable course completion certificate issued by ITMAD Academy approved by Exemplar Global (if applicable).
Certificate names are generated based on the full legal name entered at the time of purchase.
Name changes are not allowed after certificate issuance. Please ensure your details are correct before completing checkout.
Currently, certificates are issued in digital format only. Hard copy printing and shipping services may available in UAE at this time. Additional charges apply
Yes. After completing the quiz, the system will display incorrect answers, allowing you to understand and improve.
Some quizzes may include a 5-10 min timer, depending on the course requirements. Any time limits will be clearly shown before the quiz starts.
If you fail after all allowed attempts, you may repurchase the course at 40% of the original fee.
You will not need to start from the beginning—you can resume from the same point where you failed.
The assessment is conducted in the form of an online quiz.
Course materials are provided primarily for online viewing to maintain content integrity. Download options, if available, will be clearly mentioned within the course. Overall, downloading, distributing, or selling any course content is illegal. If such activity is detected in our system, the company has full legal rights to take action against the individual.
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