ISO 20000-1:2018 (ITSMS) – Foundation Training Course
Duration
|
6 hours |
|---|---|
Lessons
|
8 |
Quizzes
|
2 |
Skill level
|
Beginner |
Certificate Included
|
Yes |
Certificate Validity
|
Lifetime |
Understand the fundamentals of ISO 20000-1:2018 IT Service Management Systems, covering service delivery processes, risk management, and compliance requirements. Build the capability to support ITSMS implementation and certification readiness.
Original price was: 220,00 د.إ.125,00 د.إCurrent price is: 125,00 د.إ.
VAT applicable for UAE residents only.
The ISO 20000-1 Foundation course is designed to provide learners with a comprehensive understanding of Information Technology Service Management Systems (ITSMS) based on the ISO 20000-1 standard. This training equips professionals with foundational knowledge to understand IT service management principles, processes, and best practices aligned with international standards.
Delivered through a flexible online self-paced learning model, this course is ideal for IT professionals, service managers, consultants, and auditors who want to strengthen IT service delivery, improve customer satisfaction, and support organizational efficiency. By completing this course, you will learn about the purpose, scope, and benefits of ISO 20000-1, IT service management principles, and framework.
Who Should Take This Course?
- IT service managers and administrators
- IT operations and support staff
- IT consultants and advisors
- Internal and external auditors
- Compliance and governance professionals
- Service delivery and project managers
- Professionals aiming to implement IT service management systems
Lifetime access
100% Self-Paced
ISO/IEC 20000-1 is the international standard for IT Service Management Systems (ITSMS). It specifies requirements for establishing, implementing, maintaining, and continually improving an ITSMS. The standard ensures organizations deliver consistent, high-quality IT services aligned with business objectives and customer expectations.
This foundation course introduces the principles of IT service management, including service delivery, relationship management, incident and problem management, continual improvement, and compliance with organizational objectives.
Effective IT service management is critical for organizations to ensure business continuity, customer satisfaction, and operational efficiency. ISO 20000-1 provides a globally recognized framework for implementing structured IT service processes and achieving quality service delivery. This course enables learners to understand ITSMS principles, processes, and governance requirements. It prepares participants to support IT service improvement, align IT services with business needs, and develop a career in IT service management or auditing.
Key Benefits of This Course
- Clear understanding of ISO 20000-1 ITSMS principles
- Foundation knowledge of IT service management processes
- Awareness of service delivery, incident, and problem management
- Support for career growth in IT service management and auditing
- Applicable across all industries relying on IT services
- Globally recognized foundational ITSMS knowledge
- Flexible online learning with lifetime access
Career & Future Scope
This foundation course also serves as a stepping stone toward advanced ISO 20000-1 Lead Auditor or Practitioner certifications. ISO 20000-1 knowledge is highly relevant across IT service organizations, consulting firms, and managed service providers. Career opportunities include:
- IT Service Management Associate
- IT Service Delivery Coordinator
- IT Support and Operations Staff
- ITSM Consultant
- Auditor / Internal Auditor in IT service management
Exam & Passing Policy
Attempts & Timing:
You will get 2 reattempts. Note that if you fail, there is a 10-minute mandatory gap before you can try again.
Retake Policy:
If you fail both attempts, you must repurchase the course at 40% of the original fee. You will resume from where you left off.
Build a Strong Foundation in IT Service Management
Learn ISO 20000-1 principles, processes, and best practices to enhance IT service delivery and career growth.
ON-BOARDING GUIDE BOOK
This guide explains the complete journey, from purchasing a course to accessing your learning platform, so you can get started smoothly.
Step-by-Step Course Access Journey
Step 1: Visit ITMAD Academy
Visit Itmad Academy’s website at itmadacademy.com and browse the available courses.
You can also watch the step-by-step video guide provided at the top of the page for a visual walkthrough of the purchase and access process.
Step 2: Enroll in a Course
Open the course you want to purchase
Click on ‘Enroll Now’
The course will be added to your cart
You can review your selected course(s) before proceeding.
Step 3: Checkout & Payment
Go to the checkout page
Enter your required details carefully
Choose your preferred payment method
Complete the payment
Once payment is successful, your enrollment process will begin.
Step 4: Receive Login Details by Email
After successful payment:
You will receive an email containing:
Your username
Your temporary password
A direct link to the learning platform (my.itmadacademy.com)
📩 Please check your inbox and spam/junk folder as well.
Step 5: First-Time Login & Password Change
Click the learning platform link provided in the email
Log in using the given username and password
Change your password immediately for security purposes
Step 6: Access Your Enrolled Course
Once logged in:
Your enrolled course will be assigned to your account
You can start learning immediately after the course appears
⏱️ Important: After completing the payment, your enrolled course may take 2 to 24 hours to appear in your account.
Important Precautions & Guidelines
Name on Certificate
While purchasing the course, make sure to enter your full legal name
This same name will be digitally printed on your certificate after successful course completion
Name changes are not allowed after certificate issuance
Course Availability Timeline
Enrollment is not always instant
Please allow up to 24 hours for the course assignment after payment
If the course does not appear after 24 hours, you may contact support at hello@itmadacademy.com
Need Help?
If you face any issues during purchase, login, or course access, don’t hesitate to get in touch with the ITMAD Academy support team using the official support channels provided on the website.
We are here to help you start your learning journey smoothly.
Frequently Asked Questions (FAQs)
Each quiz allows up to three (3) retake attempts. In each retake, the quiz questions may be repeated or reshuffled depending on the course setup.
You can reattempt the quiz up to three (3) times. If you fail all attempts, you will need to repurchase the course at 40% of the original course fee. Once repurchased, you can continue from the same point where you failed.
Approval timelines vary by payment method:
Direct Bank Transfer (Company Account): Subject to verification after payment receipt
TABBY & Credit Card: Usually approved faster once payment is confirmed
Please allow up to 24 hours for enrollment confirmation after successful payment.
After logging into your learning account, all purchased and assigned courses will be visible in your dashboard under your enrolled courses.
Lead Auditor certification is not applicable for ISO/IEC 170 series standards.
These standards are intended for assessors working within accreditation bodies, and the relevant training is typically delivered by accreditation authorities themselves.
This clarification applies only to ISO/IEC 170 series courses.
Once you successfully complete the course and pass the assessment, your digital certificate will be available within your learning account for download.
You will receive a digitally verifiable course completion certificate issued by ITMAD Academy approved by Exemplar Global (if applicable).
Certificate names are generated based on the full legal name entered at the time of purchase.
Name changes are not allowed after certificate issuance. Please ensure your details are correct before completing checkout.
Currently, certificates are issued in digital format only. Hard copy printing and shipping services may available in UAE at this time. Additional charges apply
Yes. After completing the quiz, the system will display incorrect answers, allowing you to understand and improve.
Some quizzes may include a 5-10 min timer, depending on the course requirements. Any time limits will be clearly shown before the quiz starts.
If you fail after all allowed attempts, you may repurchase the course at 40% of the original fee.
You will not need to start from the beginning—you can resume from the same point where you failed.
The assessment is conducted in the form of an online quiz.
Course materials are provided primarily for online viewing to maintain content integrity. Download options, if available, will be clearly mentioned within the course. Overall, downloading, distributing, or selling any course content is illegal. If such activity is detected in our system, the company has full legal rights to take action against the individual.
Frequent Asked Questions
Yes, ISO 20000-1 is an internationally recognized IT service management standard.
Basic IT knowledge is helpful but not mandatory.
- IT service organizations worldwide
- Managed service providers (MSPs)
- Certification and auditing organizations
- IT governance and compliance teams
- Multinational corporations and government agencies
Yes, the course is 100% online and self-paced.
Yes, upon successful completion and assessment.
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Build a Strong Foundation in IT Service Management
Learn ISO 20000-1 principles, processes, and best practices to enhance IT service delivery and career growth.
ON-BOARDING GUIDE BOOK
This guide explains the complete journey, from purchasing a course to accessing your learning platform, so you can get started smoothly.
Step-by-Step Course Access Journey
Step 1: Visit ITMAD Academy
Visit Itmad Academy’s website at itmadacademy.com and browse the available courses.
You can also watch the step-by-step video guide provided at the top of the page for a visual walkthrough of the purchase and access process.
Step 2: Enroll in a Course
Open the course you want to purchase
Click on ‘Enroll Now’
The course will be added to your cart
You can review your selected course(s) before proceeding.
Step 3: Checkout & Payment
Go to the checkout page
Enter your required details carefully
Choose your preferred payment method
Complete the payment
Once payment is successful, your enrollment process will begin.
Step 4: Receive Login Details by Email
After successful payment:
You will receive an email containing:
Your username
Your temporary password
A direct link to the learning platform (my.itmadacademy.com)
📩 Please check your inbox and spam/junk folder as well.
Step 5: First-Time Login & Password Change
Click the learning platform link provided in the email
Log in using the given username and password
Change your password immediately for security purposes
Step 6: Access Your Enrolled Course
Once logged in:
Your enrolled course will be assigned to your account
You can start learning immediately after the course appears
⏱️ Important: After completing the payment, your enrolled course may take 2 to 24 hours to appear in your account.
Important Precautions & Guidelines
Name on Certificate
While purchasing the course, make sure to enter your full legal name
This same name will be digitally printed on your certificate after successful course completion
Name changes are not allowed after certificate issuance
Course Availability Timeline
Enrollment is not always instant
Please allow up to 24 hours for the course assignment after payment
If the course does not appear after 24 hours, you may contact support at hello@itmadacademy.com
Need Help?
If you face any issues during purchase, login, or course access, don’t hesitate to get in touch with the ITMAD Academy support team using the official support channels provided on the website.
We are here to help you start your learning journey smoothly.
Frequently Asked Questions (FAQs)
Each quiz allows up to three (3) retake attempts. In each retake, the quiz questions may be repeated or reshuffled depending on the course setup.
You can reattempt the quiz up to three (3) times. If you fail all attempts, you will need to repurchase the course at 40% of the original course fee. Once repurchased, you can continue from the same point where you failed.
Approval timelines vary by payment method:
Direct Bank Transfer (Company Account): Subject to verification after payment receipt
TABBY & Credit Card: Usually approved faster once payment is confirmed
Please allow up to 24 hours for enrollment confirmation after successful payment.
After logging into your learning account, all purchased and assigned courses will be visible in your dashboard under your enrolled courses.
Lead Auditor certification is not applicable for ISO/IEC 170 series standards.
These standards are intended for assessors working within accreditation bodies, and the relevant training is typically delivered by accreditation authorities themselves.
This clarification applies only to ISO/IEC 170 series courses.
Once you successfully complete the course and pass the assessment, your digital certificate will be available within your learning account for download.
You will receive a digitally verifiable course completion certificate issued by ITMAD Academy approved by Exemplar Global (if applicable).
Certificate names are generated based on the full legal name entered at the time of purchase.
Name changes are not allowed after certificate issuance. Please ensure your details are correct before completing checkout.
Currently, certificates are issued in digital format only. Hard copy printing and shipping services may available in UAE at this time. Additional charges apply
Yes. After completing the quiz, the system will display incorrect answers, allowing you to understand and improve.
Some quizzes may include a 5-10 min timer, depending on the course requirements. Any time limits will be clearly shown before the quiz starts.
If you fail after all allowed attempts, you may repurchase the course at 40% of the original fee.
You will not need to start from the beginning—you can resume from the same point where you failed.
The assessment is conducted in the form of an online quiz.
Course materials are provided primarily for online viewing to maintain content integrity. Download options, if available, will be clearly mentioned within the course. Overall, downloading, distributing, or selling any course content is illegal. If such activity is detected in our system, the company has full legal rights to take action against the individual.
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