ISO 20000-1:2018 (ITSMS) – Internal Auditor Training Course
Duration
|
16 hours |
|---|---|
Lessons
|
14 |
Quizzes
|
3 |
Skill level
|
Intermediate |
Accredited By
|
Exemplar Global |
Certificate Validity
|
Lifetime |
Get practical skills to conduct ISO 20000-1:2018 ITSMS internal audits, covering service management processes, risk assessment, compliance checks, and audit reporting. Gain the capability to support IT service management and certification readiness.
Original price was: 550,00 د.إ.350,00 د.إCurrent price is: 350,00 د.إ.
VAT applicable for UAE residents only.
The ISO/IEC 20000-1 Internal Auditor course is a professional training program designed to develop the competence required to audit Information Technology Service Management Systems (ITSM) in accordance with ISO/IEC 20000-1 requirements. This course enables learners to plan, conduct, report, and follow up internal audits to ensure effective IT service delivery and continual improvement.
Delivered through an online self-paced learning model, the course focuses on aligning IT services with business needs, managing service risks, improving service quality, and ensuring compliance with international ITSM best practices. It supports organizations in maintaining reliable, efficient, and customer-focused IT services.
Who Should Take This Course?
- IT service managers and IT professionals
- Internal auditors and compliance officers
- IT governance and risk professionals
- Service desk and operations managers
- Quality and process improvement professionals
- Consultants supporting ITSM implementation
- Organizations seeking ISO/IEC 20000-1 compliance
Lifetime access
100% Self-Paced
ISO/IEC 20000-1 Internal Auditor training prepares professionals to evaluate the effectiveness and conformity of an organization’s IT Service Management System against ISO/IEC 20000-1 requirements. ISO/IEC 20000-1 is the international standard that specifies requirements for establishing, implementing, maintaining, and continually improving ITSM.
An Internal Auditor assesses service planning, delivery, performance monitoring, incident management, change management, and continual improvement processes. This course provides practical auditing knowledge to support internal compliance, service quality improvement, and readiness for external certification audits.
Organizations rely heavily on IT services to support business operations and customer satisfaction. Without effective internal audits, IT service management systems may fail to meet performance, security, and compliance expectations.
This course equips you with the skills to evaluate ITSM processes, identify gaps, and support continual improvement. It ensures that internal audits add value by improving service reliability, efficiency, and alignment with business objectives.
Key Benefits of This Course
- Strong understanding of ISO/IEC 20000-1 requirements
- Ability to conduct effective internal ITSM audits
- Improved IT service quality and performance
- Enhanced internal compliance and audit readiness
- Support for continual service improvement
- Applicable across all IT-dependent organizations
- Flexible online learning with lifetime access
Career & Future Scope
This course strengthens long-term career growth in IT service management and governance. ISO/IEC 20000-1 Internal Auditors are valued across IT service providers, financial institutions, healthcare, telecom, government, and technology-driven organizations. Career opportunities include:
- ITSM Internal Auditor
- IT Service Quality Manager
- IT Governance & Compliance Officer
- Service Improvement Manager
- Pathway to Lead Auditor or ITSM Consultant roles
Exam & Passing Policy
Attempts & Timing:
You will get 2 reattempts. Note that if you fail, there is a 10-minute mandatory gap before you can try again.
Retake Policy:
If you fail both attempts, you must repurchase the course at 40% of the original fee. You will resume from where you left off.
Invigorate IT Service Quality with ISO 20000-1 Internal Audits
Build confidence, strengthen IT service performance, and support ISO/IEC 20000-1 compliance.
ON-BOARDING GUIDE BOOK
This guide explains the complete journey, from purchasing a course to accessing your learning platform, so you can get started smoothly.
Step-by-Step Course Access Journey
Step 1: Visit ITMAD Academy
Visit Itmad Academy’s website at itmadacademy.com and browse the available courses.
You can also watch the step-by-step video guide provided at the top of the page for a visual walkthrough of the purchase and access process.
Step 2: Enroll in a Course
Open the course you want to purchase
Click on ‘Enroll Now’
The course will be added to your cart
You can review your selected course(s) before proceeding.
Step 3: Checkout & Payment
Go to the checkout page
Enter your required details carefully
Choose your preferred payment method
Complete the payment
Once payment is successful, your enrollment process will begin.
Step 4: Receive Login Details by Email
After successful payment:
You will receive an email containing:
Your username
Your temporary password
A direct link to the learning platform (my.itmadacademy.com)
📩 Please check your inbox and spam/junk folder as well.
Step 5: First-Time Login & Password Change
Click the learning platform link provided in the email
Log in using the given username and password
Change your password immediately for security purposes
Step 6: Access Your Enrolled Course
Once logged in:
Your enrolled course will be assigned to your account
You can start learning immediately after the course appears
⏱️ Important: After completing the payment, your enrolled course may take 2 to 24 hours to appear in your account.
Important Precautions & Guidelines
Name on Certificate
While purchasing the course, make sure to enter your full legal name
This same name will be digitally printed on your certificate after successful course completion
Name changes are not allowed after certificate issuance
Course Availability Timeline
Enrollment is not always instant
Please allow up to 24 hours for the course assignment after payment
If the course does not appear after 24 hours, you may contact support at hello@itmadacademy.com
Need Help?
If you face any issues during purchase, login, or course access, don’t hesitate to get in touch with the ITMAD Academy support team using the official support channels provided on the website.
We are here to help you start your learning journey smoothly.
Frequently Asked Questions (FAQs)
Each quiz allows up to three (3) retake attempts. In each retake, the quiz questions may be repeated or reshuffled depending on the course setup.
You can reattempt the quiz up to three (3) times. If you fail all attempts, you will need to repurchase the course at 40% of the original course fee. Once repurchased, you can continue from the same point where you failed.
Approval timelines vary by payment method:
Direct Bank Transfer (Company Account): Subject to verification after payment receipt
TABBY & Credit Card: Usually approved faster once payment is confirmed
Please allow up to 24 hours for enrollment confirmation after successful payment.
After logging into your learning account, all purchased and assigned courses will be visible in your dashboard under your enrolled courses.
Lead Auditor certification is not applicable for ISO/IEC 170 series standards.
These standards are intended for assessors working within accreditation bodies, and the relevant training is typically delivered by accreditation authorities themselves.
This clarification applies only to ISO/IEC 170 series courses.
Once you successfully complete the course and pass the assessment, your digital certificate will be available within your learning account for download.
You will receive a digitally verifiable course completion certificate issued by ITMAD Academy approved by Exemplar Global (if applicable).
Certificate names are generated based on the full legal name entered at the time of purchase.
Name changes are not allowed after certificate issuance. Please ensure your details are correct before completing checkout.
Currently, certificates are issued in digital format only. Hard copy printing and shipping services may available in UAE at this time. Additional charges apply
Yes. After completing the quiz, the system will display incorrect answers, allowing you to understand and improve.
Some quizzes may include a 5-10 min timer, depending on the course requirements. Any time limits will be clearly shown before the quiz starts.
If you fail after all allowed attempts, you may repurchase the course at 40% of the original fee.
You will not need to start from the beginning—you can resume from the same point where you failed.
The assessment is conducted in the form of an online quiz.
Course materials are provided primarily for online viewing to maintain content integrity. Download options, if available, will be clearly mentioned within the course. Overall, downloading, distributing, or selling any course content is illegal. If such activity is detected in our system, the company has full legal rights to take action against the individual.
Frequent Asked Questions
Yes, it is the international standard for IT service management systems.
No, this is an Internal Auditor course focused on internal compliance and improvement.
- Employers across IT and service-based organizations
- IT service providers and managed service companies
- Certification and auditing bodies
- Organizations pursuing ISO/IEC 20000-1 certification
- Consulting and advisory firms
Basic IT or service management knowledge is helpful but not mandatory.
Yes, upon successful completion and assessment.
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Sample Certificate
Invigorate IT Service Quality with ISO 20000-1 Internal Audits
Build confidence, strengthen IT service performance, and support ISO/IEC 20000-1 compliance.
ON-BOARDING GUIDE BOOK
This guide explains the complete journey, from purchasing a course to accessing your learning platform, so you can get started smoothly.
Step-by-Step Course Access Journey
Step 1: Visit ITMAD Academy
Visit Itmad Academy’s website at itmadacademy.com and browse the available courses.
You can also watch the step-by-step video guide provided at the top of the page for a visual walkthrough of the purchase and access process.
Step 2: Enroll in a Course
Open the course you want to purchase
Click on ‘Enroll Now’
The course will be added to your cart
You can review your selected course(s) before proceeding.
Step 3: Checkout & Payment
Go to the checkout page
Enter your required details carefully
Choose your preferred payment method
Complete the payment
Once payment is successful, your enrollment process will begin.
Step 4: Receive Login Details by Email
After successful payment:
You will receive an email containing:
Your username
Your temporary password
A direct link to the learning platform (my.itmadacademy.com)
📩 Please check your inbox and spam/junk folder as well.
Step 5: First-Time Login & Password Change
Click the learning platform link provided in the email
Log in using the given username and password
Change your password immediately for security purposes
Step 6: Access Your Enrolled Course
Once logged in:
Your enrolled course will be assigned to your account
You can start learning immediately after the course appears
⏱️ Important: After completing the payment, your enrolled course may take 2 to 24 hours to appear in your account.
Important Precautions & Guidelines
Name on Certificate
While purchasing the course, make sure to enter your full legal name
This same name will be digitally printed on your certificate after successful course completion
Name changes are not allowed after certificate issuance
Course Availability Timeline
Enrollment is not always instant
Please allow up to 24 hours for the course assignment after payment
If the course does not appear after 24 hours, you may contact support at hello@itmadacademy.com
Need Help?
If you face any issues during purchase, login, or course access, don’t hesitate to get in touch with the ITMAD Academy support team using the official support channels provided on the website.
We are here to help you start your learning journey smoothly.
Frequently Asked Questions (FAQs)
Each quiz allows up to three (3) retake attempts. In each retake, the quiz questions may be repeated or reshuffled depending on the course setup.
You can reattempt the quiz up to three (3) times. If you fail all attempts, you will need to repurchase the course at 40% of the original course fee. Once repurchased, you can continue from the same point where you failed.
Approval timelines vary by payment method:
Direct Bank Transfer (Company Account): Subject to verification after payment receipt
TABBY & Credit Card: Usually approved faster once payment is confirmed
Please allow up to 24 hours for enrollment confirmation after successful payment.
After logging into your learning account, all purchased and assigned courses will be visible in your dashboard under your enrolled courses.
Lead Auditor certification is not applicable for ISO/IEC 170 series standards.
These standards are intended for assessors working within accreditation bodies, and the relevant training is typically delivered by accreditation authorities themselves.
This clarification applies only to ISO/IEC 170 series courses.
Once you successfully complete the course and pass the assessment, your digital certificate will be available within your learning account for download.
You will receive a digitally verifiable course completion certificate issued by ITMAD Academy approved by Exemplar Global (if applicable).
Certificate names are generated based on the full legal name entered at the time of purchase.
Name changes are not allowed after certificate issuance. Please ensure your details are correct before completing checkout.
Currently, certificates are issued in digital format only. Hard copy printing and shipping services may available in UAE at this time. Additional charges apply
Yes. After completing the quiz, the system will display incorrect answers, allowing you to understand and improve.
Some quizzes may include a 5-10 min timer, depending on the course requirements. Any time limits will be clearly shown before the quiz starts.
If you fail after all allowed attempts, you may repurchase the course at 40% of the original fee.
You will not need to start from the beginning—you can resume from the same point where you failed.
The assessment is conducted in the form of an online quiz.
Course materials are provided primarily for online viewing to maintain content integrity. Download options, if available, will be clearly mentioned within the course. Overall, downloading, distributing, or selling any course content is illegal. If such activity is detected in our system, the company has full legal rights to take action against the individual.
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